After your order is confirmed, it will be prepared and handed over to the shipping company within 5 business days at the latest. While delivery times may vary depending on the selected delivery address and the shipping company's operations, orders are typically delivered within an average of 3 business days.

Yes. You can pick up your order from our showroom free of charge.

Currently, we do not offer online sales services abroad. We will share updates on this matter via our website and social media accounts.

Care instructions for each product can be found online in the Fabric & Care section of the relevant product page and on the wash label sewn into the product itself. We recommend following these instructions to ensure the longevity of your product.

You can complete your order payments using a credit card, debit card, or bank transfer/EFT. Available payment methods are displayed during the checkout process. We do not offer cash on delivery.

Products purchased from our Showroom can be returned or exchanged within 14 days from the date of purchase. You can complete your return and exchange process directly at our store.

For online orders, direct product exchange is not available, but you can request a return within 14 days from the delivery date. To initiate the return process, you must send your request to us at hello@serenithway.com.

If a different size, color, or product is preferred, a return request should be created for the current order, and a new order should be placed for the desired product. For such requests, you must first contact us via email within the specified period. Customers who do not wish to place a new online order can, if they prefer, pick up their new products from our store after creating their return requests.

All products subject to return or exchange must be unused, unwashed, undamaged, in resalable condition, and with all original tags attached when returned to us. Additionally, you must present a receipt, invoice, or proof of purchase. Unfortunately, returns or exchanges cannot be processed for products that have been used, damaged, altered, or have had their original tags removed. For detailed information, please visit the Shipping & Returns tab.

Refunds for payments made with a debit or credit card are processed to the same card using the same method. For purchases made in installments, the refund may be reflected in your account in installments, depending on your bank's practices. The time it takes for the refund amount to be credited to your account may vary depending on your bank's processing procedures.