Free shipping on online purchases of 5,950 TL or more.

Shipping fees for orders below this amount will be displayed during checkout.

If you wish, you can pick up your online orders from our showroom free of charge. When creating your order, simply select Showroom Pickup as your delivery method.

We do not currently offer online sales internationally. Any updates regarding this will be shared on our website and social media accounts.

Products purchased from our showroom are eligible for return or exchange within 14 days from the date of purchase. You can process your return or exchange directly at our store.

For online orders, direct product exchange is not available, but you can request a refund within 14 days from the delivery date. To initiate the process, you must send your request via email to hello@serenithway.com within this period. Following our response to your email, you will need to ship your returns to the Serenith Way showroom. If you use our contracted cargo service, whose details we will share with you, the return shipping fee will be covered by us. Our address is: 19 Mayıs Mahallesi, Hrant Dink Sokak No 116/A, Şişli / İstanbul / Turkey. Return requests will not be accepted for products sent to us without a prior return request.

In case of an exchange request for products purchased online (if a different size, color or product is preferred), a return request should be created for the existing order and a new order should be placed for the desired product. For your requests, you must first contact us by e-mail ( hello@serenithway.com ) within 14 days following the delivery date. Customers who wish to purchase a different product without creating a new online order can visit our store to pick up their new products after creating their return requests. We cannot accept returns for gift cards, we can only evaluate exchange requests received within 14 days from the date of purchase. Once we receive and inspect your return, we will notify you whether your refund has been approved or not. Products subject to return or exchange must be unused, unwashed, undamaged, unaltered, in resalable condition, and delivered to us with all original tags attached. Return or exchange requests for products that do not meet these conditions cannot be accepted.

We can process returns and exchanges for products purchased from our store at our store location.

The cost of approved returned products is refunded after the necessary checks are completed. For payments made with a debit or credit card, the time it takes for the refund to appear in your account may vary depending on your bank's processing times. For installment purchases, the refund may be reflected in your account in installments according to your bank's practices.